How can we get a refund from Virgin Atlantic?

We are owed £1,163 for cancelled flights and have been waiting for many months

In January 2020 we paid £1,163 to Virgin Atlantic for return flights for a July visit to see our grandchildren in Boston. When the flights were cancelled in May we requested a refund as, at the ages of 72 and 74, and with health conditions, we could not be certain of our future ability to fly and were therefore unable to accept credits.
Many months on we are still waiting. We feel we have been patient, accepting the situation faced by the airline. The chief executive, Shai Weiss, said all refunds would be completed by the end of October, but not ours, seemingly.

All of our attempts to contact the company have met with no response. We left a WhatsApp text as requested – but still nothing. We are at a loss to know what to do.
DC,
Basildon

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